Guidelines

25th July 2026

1. Introduction
These Driver Terms and Guidelines outline the responsibilities, expectations, and policies for drivers using our platform. By registering as a driver, you agree to comply with these terms.

2. Eligibility Requirements

  • Drivers must hold a valid drivers license for the region they operate in.
  • A clean driving record is required, and background checks may be conducted.
  • Vehicles must meet our safety and operational standards.

3. Trip Acceptance and Conduct

  • Drivers must accept trip requests promptly and ensure timely pickups.
  • Professional behavior is expected at all times—drivers must treat customers with respect.
  • Use of alcohol, drugs, or any prohibited substances while driving is strictly forbidden.

4. Vehicle Maintenance and Safety

  • Vehicles must be in good condition, regularly maintained, and comply with safety regulations.
  • The use of seat belts by the driver (helmets on bikes) is mandatory.
  • Vehicles must never be loaded beyond their permitted capacity, and goods must be secured before the trip starts.
  • Drivers must follow all traffic laws and avoid reckless driving.

5. Earnings and Payments

  • Payments for trips will be processed according to our payment schedule.
  • Commission and service fees will be deducted as per the platforms policies.
  • Any disputes regarding payments must be reported within 7 days.

6. Penalties and Suspension

  • Repeated complaints, violations of policies, or failure to maintain service quality may result in warnings, temporary suspension, or permanent deactivation.
  • Fraudulent activities, such as fake trips or fare manipulation, will lead to immediate termination.

7. Privacy and Confidentiality

  • Drivers must not share customer details or trip information with unauthorized parties.
  • Any data collected must be handled in compliance with our Privacy Policy.